Monument Metals Review
Monument Metals is a trusted veteran-owned dealer in precious metal investments, headquartered in Frederick, MD. Since 2014, they have been providing their clients with fair prices, exceptional customer service, and a commitment to transparency.
Their dedication to customer satisfaction is evident in their outstanding ratings on Trustpilot, where they have a rating of 4.8 out of 5, and on the Better Business Bureau, where they have a rating of 4.56 out of 5, with no major complaints.
This means that when you choose to work with Monument Metals, you can have confidence in your decision, knowing that you're partnering with a reliable and trustworthy dealer.
Monument Metals accepts a wide variety of payment methods, including Credit Cards, checks/money orders, eCheck, wire transfers, and PayPal.
Their pricing is excellent and often surpasses the rates of even the largest local coin shops and online retailers.
With its extensive industry experience, Monument Metals is capable of providing high-quality bullion products and coins at exceptionally competitive prices.
Address: 1341 Hughes Ford Road, Suite 113, Frederick MD 21701
Working hours: 1-800-974-3121
Products & Services
The company offers gold, silver, platinum, and palladium coins and bullion. Customers can also find Pre-1933 coins as well as copper rounds and wheat pennies under the inventory.
Here is the detailed list of products you can find at Monument Metals.
- American Gold Eagles
- American Gold Buffalos
- Australian Golf Philharmonics
- British Gold Britannias
- Canadian Gold Maples
- Chinese Gold Pandas
- Perth Mint of Australia Gold Products
- South African Gold Krugerrands
- Pre-1933 American Gold Coins
- Vintage World Gold Coins
- Gold Bars
- American Silver Eagles
- 5.oz America The Beautiful Coins
- Vintage American Silver Dollars
- Australian (Perth Minth Silver Coins)
- Autstralian Silver Philharmonics
- British Silver Britannia
- Canadian Silver Maples
- Chinese Silver Pandas
- Mexican Silver Libertads
- Other World Silver Coins
- 90% & 40% Silver Coinage
- Silver Bars
- Silver Rounds
- Tubes of Government Minted Silver Coins
- Monster Boxes of Silver
- American Platinum Eagles
- Australian Platinum Coins
- British Platinum Coins
- Canada Platinum Maples
- Platinum Bars
- Government Minted Palladium Coins
- 1 oz Palladium Bars
- 10 oz Palladium Bars
Pre-1933 Coins Products
- Morgan Silver Dollars
- Peace Silver Dollars
- $2.50 Liberty Quarter Eagles
- $2.50 Indian Quarter Eagles
- $5 Liberty Half Eagles
- $5 Indian Half Eagles
- $10 Liberty Eagles
- $10 Indian Eagles
- $20 Liberty Double Eagles
- $20 Saint Gaudens Double Eagles
- 1 oz Copper Rounds
- 5 oz Copper Rounds
- Wheat Cents
Why work with Monument Metals?
Monument Metals is a highly reputable dealer that provides excellent customer service, competitive pricing, and expedited shipping of purchased products, ensuring your complete satisfaction.
When selecting a dealer for bullion products and rare coins, there may be several factors to consider. However, purchasing from Monument Metals offers numerous advantages, such as:
1. Wide selection of precious metals and coins
Monument Metals has an extensive selection of collectible and numismatic coins, including both modern and vintage coins from the US and around the world. Their bullion inventory is composed of only the most reputable items that are recognized globally.
If you wish to sell your rare coins or bullion items to Monument Metals, they have strict quality assessment standards that the products must meet. By upholding these rigorous standards, Monument Metals ensures that only the best products make it into their inventory, giving both buyers and sellers peace of mind.
2. Transparent, Competitive, and Simple Pricing
Monument Metals can offer some of the best rates in the marketplace due to their low overhead and deep industry ties. Their efficiency and buying power directly translates to better value for clients.
In addition to fair prices, Monument Metals ensures that clients are never surprised with unexpected or hidden charges. For orders of $199 or more, clients in the US can enjoy free shipping without any additional fees.
3. Unparalleled Services
Though Monument Metals undertake its activities online, the company handles every transaction promptly and efficiently from start to finish. This means clear and timely communications, helpful support from their staff, and prompt and secure shipping.
Red carpet treatment of a traditional retail business that has the pricing of a wholesale operation is offered.
4. Commitment to Clients' Success
In a collector's or investor's journey, buying rare coins and precious metals is a crucial step. Monument Metals offers some of the best available resources to keep you updated on the precious metals and rare coins markets.
To make an informed decision, the company provides its clients with as much information as possible.
From repeat clients who have previously purchased their items from the company, total satisfaction is expressed. The clients also recommend buyers to have their products from this company just starting and do not know what they are doing.
The company's commitment to client services can also be expressed by the quick shipping of products after they have been purchased.
Differences between Monument Metals from most other precious metal companies
Many clients keep referring to Monument Metals because of their uniqueness in the trading of precious metals and coins.
Also, the company ensures that a thin line is drawn between how they operate and attend to their clients and how other companies do the same.
Among the major differences that can be spotted include;
1. Trading of only quality standard products
The company has trust in the products they trade to their clients. Knowledgeable numismatists are responsible for the selection of collectible coins.
To provide products of unquestioned authenticity to clients, the company works directly with official bullion distributors. In short, the precious metal and coins Monument Metal sell are those that would make other dealers be happy and buy back again.
2. Lack of high-pressure or commissioned salespeople
Monument Metals claims the success of every client. The company has friendly, professional, and efficient staff to provide support to clients, answer clients' questions and respond to their needs rather than push products and opinions.
Since salespeople are known to pressure clients to purchase items to make earnings on the purchases, the failure of the company to work with them ensures that clients buy from their own will and facts they have about a product.
It also gives the clients ample time to think about what they would like to purchase and ask for guidelines from the professional staff on what to consider when they are selecting the best.
3. No minimums
Transactions are viewed as the start of a rapport, not just a one-time sale. Understanding that everyone has to start somewhere makes orders of any amount of money available.
Whether you have ordered goods worth $10, $10,000, or $1,000,000, your business is considered an essential undertaking to Monument Metals. For this reason, minimum order sizes on the company's site are not enforced.
4. Deep Expertise and Knowledge
The owners of Monument Metals are industry veterans with many years of experience in the bullion and rare coins market.
Their experience and knowledge allow them to source the best available rare coins and bullion and provide them to clients at highly competitive rates.
Their expertise and knowledge have made many clients trust them and are now buying different products without fear of losing their money to counterfeited items.
Monument Metals prioritize the security of their client's personal information, including phone number, credit card number, name, and address.
The company has a Security Socket Layer encryption (SSL) that protects information against loss, misuse, or alteration.
To conduct fully protected transactions through Monument Metals SSL encryption, you are required to use an SSL-compliant browser such as Apple Safari, Google Chrome, Mozilla Firefox, Microsoft Internet Explorer, or Microsoft Edge.
On the final page of your order, you will have to fill in payment instructions followed by your email. You are required to have paid for your orders within 24 hours of your order date.
Monument Metals have the right to cancel your order when you fail to meet these conditions. For your protection, credit card orders are reviewed on order by order basis.
When you choose to pay using your credit card, you might be subjected to additional documentation or screening for approval. Monument Metals has the right to reject any credit card payment it supposes suspicious, questionable or noteworthy risk.
Monument Metals offer a 3.75% cash discount on their list prices if you choose to pay through certified check, personal check, e-check, wire transfer, cashier's check, or money order.
The discounts are not given when you pay for products using PayPal or a credit card.
For security reasons, Monument Metals might decline your credit card payment for orders because of the inherent risks of accepting credit card orders. This makes the company review their order by order.
Shipping will only be done to the billing address linked with your credit card for your protection.
No exceptions are made for this policy. If you wish to ship an order, you have placed it to a different address, and you should select a different payment method at checkout.
Online bill payment, as offered by many banks, will be treated like personal checks. They will take five business days to clear after the deposit is made.
Shipping of Products
For all orders of $199 or more, free and insured shipping is offered. When the order clients ask for is less than $199, just $7.99 will be added to the client's order.
For fast deliveries, which are offered on certain orders, the company offers the ability to accelerate your shipment to overnight delivery services, but you should pay a small additional fee.
Every package Monument Metal sends to clients is fully insured by their private insurance policy; hence there will be no need to fear the loss of money for bought products.
All items are shipped in a non-descript, discrete, and secure manner through the U.S. Postal Service. Monument Metals also use FedEx or UPS depending on the size of the order (physical size/weight and dollar amount).
The shipping of orders is generally done within one business day after cleared funds have been received, except for pre-orders.
However, Monument Metal's policy is that shipping of any placed orders is done within 2-3 business days of receiving funds.
Having funds cleared does not take long, and if anything hinders the shipping in the duration as their policy states, the indication will be shown on your listing.
To know that your order has shipped, the staff will reach out to you with up-to-date tracking info by email when the package has shipped.
All shipments worth $1000 or more requires a confirmatory signature after they have arrived. International shipping is done on orders above $1000.
Emailing the company for a customer quote ought to be done when you are interested in placing an order for an international shipment.
Though it is very rare for loss or damage of products under shipment, you should contact the company immediately to commence the claims process.
If your products under shipment are not recovered, you will receive full reimbursement of the loss from their insurance company.
Any issue that occurs in your order, such as damaged or missing coin bars, should force you to contact the company within three business days of your shipment's receipt.
For verification purposes, you should retain your packing slip since it has the necessary info.
When you receive products that do not satisfy you from the company, they may, but are not obliged to allow you to exchange the product for another identical one.
You should contact the company within five calendar days of the receipt of your shipment when you wish to pursue an exchange.
Before any action has been taken, the exchange you wish to be done must pass the approval of Monument Metal's customer service department. You will, however, not refund the shipping amount.
For all orders under $10000, your sale order price is locked in for five days subsequent to the placement of your order. For orders over $10000, your price is considered to be locked for three days after the order placement.
Paying for orders should be done in a 24-hour time frame after you have placed your order fails to which Monument Metals considers a default.
When the company has noticed any suspicious behavior, you will be held accountable for any loss incurred, as their Market Loss Policy states. Monument
Metals have the right to accept or refuse your payment, cancel your sales order, prohibit you from placing orders with them in the future, or close your account permanently.
Market Loss Policy
You enter into a binding contract with Monument Metals when you buy from them. The company locks in your transaction price and transfers the market risk to you.
Monument Metals reserve the right to cancel your order if you default on their payment rules. By canceling your sales order, you maintain full responsibility and liability to the company for any market loss they will incur, plus a cancellation fee of $25.
Monument Metals have the right to cancel any sales orders for any reason to avoid possible market loss. All future orders will be held until all outstanding market loss and cancellation fee balances have been settled duly.
From how clients are served by staff to the shipping of products, there is no doubt that Monument Metals are the best in the industry. The wide range of high-value metals and coins you can choose from offers several options to clients.
Coupon codes and offers are some extra features that are used to attract more and more clients to the online-based bullion shop.