Should you work with Provident Metals?

By Altay Gursel | February 22, 2021
Home / Precious Metals / Investment Company / Should you work with Provident Metals?

Provident Metals Review

Provident Metals

Company Background

Provident Metals (aka Provident Precious Metals, LLC) was founded in 2008 and headquartered in Dallas. The company is a leading online retailer of investment-grade precious metals and numismatic coins.

Contact Details

Address: Provident Metals Corp 6125 Luther Lane, #465 Dallas, TX 75225
Phone: (800) 313-3315 / Email:
Business Hours: 8 am – 6 pm Central (Monday – Friday)
Social Presence: You can stay connected with the company on Facebook, Twitter, Pinterest, Youtube, Instagram.

About the Management

Joseph P. Merrick is the Provident Metals director and manager, and the registered agent. Mr. Merrick has the best interest in a few other companies, including Gemco Global Estate Merchandiser’s Company and Wylie Gold & Silver, LLC.

His name has featured in a variety of Provident Metals-related press releases, including an article in the Wall Street Journal about the company’s strategic alliance with elemental. Mr. Josh Portlock is identified as the Customer Service Director.


The company is currently member of below listed major organizations:

Products & Services

1. Precious Metal Sale

Provident Metals offer a variety of precious metal investment products including gold, silver, platinum, and even copper products. These products come in form of coins, bars, bullion.

If you’re wondering what other people are buying from Provident Metals, you can visit the “Popular” section of the company’s website, which combines all hot products in one place.

Here are the most important product pages on the Provident Metal website.

2. Precious Metal IRA

Provident Metals has a precious metal IRA program. Investors can choose IRA Eligible precious metals on the company’s website to diversify and grow their retirement portfolio. Investing in precious metals using a self-directed IRA is a tax-deferred or tax-free (in the case of a Roth IRA)process until the time of distribution.

Regal Assets is our #1 ranking Precious Metals IRA & Bullion Company in 2021. It is the only company to receive an A+ rating from the BBB, a Triple-A (AAA) rating from the BCA, and a 5-star rating from TrustLink with more than 1,000 verified reviews.

3. Buyback Program

Provident Metals buyback precious metals from investors. The company claims to offer record best prices and the best worth for the client’s gold, silver, platinum, or palladium bullion, or numismatic.

Below image shows the process how the buyback process works with the Provident Metals.

buyback metals
This is how to sell your metals to Provident Metals.

Once your offer is accepted, the price for your confirmed sale will be locked in upon sale to Provident. The confirmed selling can not be canceled.

Within 1 business day of confirmation of sale, you need to provide Provident with a reference number for your product shipment. If the tracking number is not submitted on time, Provident may cancel your order, and you will be responsible for paying any accrued market losses.

4. Secure Online Purchasing

The protection of your personal details is crucial. Provident Metals, therefore, provides a multi-layered solution for your protection: a secure shopping cart, high-grade data encryption, and a VeriSign SSL certificate.

Confidence is vital in this sector, so you are assured by Provident that your personal information is fully secure. They promise that they will never sell or trade your information to third parties. Your faith in Provident Metals is backed by industry-leading customer service and unparalleled security.

Order tracking

If you have made an order and you want to know the current position of it, you can simply visit where is my order page to track where your order is located. The only information you will need to verify the status of your order is your “order number” and “email address”.

Dedicated FAQ section

If you have questions that you need to find answers you can visit their FAQ page. It is quite neatly structured that is likely to help you with your questions investing in Provident Metals.

No depository storage

There are very few people who make a substantial amount of precious metal investment hold their assets in their homes. It always makes sense to work with a trusted gold depository that is far safer than home storage. Unfortunately, I couldn’t find on their site any specific information regarding storage. However, we have listed the best gold depositories for you to spend lots of hours of research.  

It could be helpful for the customers if they could recommend certain trusted depositories. In any case, retirement metals are not allowed to be stored at home. An IRS-approved depository needed to securely store retirement assets.

You can reach from their homepage to the below pages that may be useful for the investors. 

  • Product Guides
  • Local Directory
  • Gold Prices
  • Silver Prices

Shipping Rates

The company offers free shipping, anywhere in the US, on orders of $99 or more. If your subtotal order is less than $99, your shipment will still be delivered anywhere in the U.S. Domestic for only $5.95.

While making a purchase as critical to your life as an investment in precious metals, you need to be confident that your delivery will reach it to your doorstep.

To this end, Provident provides discreet shipping labels and takes good care to seal your goods for secure shipping. All orders shipped are fully insured by the company. 

Return & Cancellation Policy

Can you exchange the products purchased from Provident Metals?

Provident Metals seems to want you to be absolutely happy with your purchasing decision. 

If you don’t feel satisfied with your order within 5 business days of delivery for any reason, the company is committed to make you a refund for as long as the item(s) remains in its original container and shape.

Shipping back to you is completely free. To start an exchange you can simply call a representative of Provident customer service.

What about return of purchased items?

Within 5 working days of delivery, the company accepts returns on all products. The product must still be in its original container and state, in order to be eligible for return.

Returns usually take 1-3 business days to finalize. Fees for shipping are non-refundable. Returns can only be requested via phone.

Cancellation for Non-Payment

Payment for one’s order should be postmarked or wired by Provident within 1 working day of confirmation of the order. If payment is not accepted on time, Provident may cancel orders, and the buyer would be responsible for paying any market loss fees that may have been incurred.

By the time you read this review return and cancellation conditions may be updated by the company. Therefore, we recommend you checking out Return & Cancellation Policy page to obtain the most recent information.


These are the main ratings and reviews we found for Provident Metals online:

  • BCA: Not Listed
  • BCA Complaints: Not Listed
  • Google+:  (Details)
  • RipOff Report: (Details)
  • CitySearch: Not Rated (Details)
  • SiteJabber:  (Details)
  • Trustlink: Not Rated (Details)
  • Yellow Pages: Not Listed
  • Yelp: (Details)


Provident Metals offers a wide selection of precious metals with great pricing, quick shipping, and excellent customer service. Their buyback program pays the market value for the investors’ assets. The company’s 5 business days no-question-asked return policy is especially encouraging for the new buyers.