Last updated on April 4th, 2021

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Amagi Metals Review

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Company Background

Amagi Metals is a visionary company that embodies the ideals of sound money and financial responsibility. The company serves as a global online retailer of precious metals since 2009. It has offices in Austin, Oklahoma, Bartlesville, and Las Vegas, Nevada. Amagi Metals' mission is to simplify the purchasing of precious metals.

Amagi Metals, as an online retailer, takes new technology and the challenges it brings to protecting an individual's privacy seriously. They strive to maintain a customer's privacy from the moment they walk in their door until infinity and beyond.

In order to protect customers, the company employs an extensive amount of preventative measures. They stay ahead of any curve in technology and audit their website continuously for cyber security risks that could endanger customer information such as credit card numbers or addresses.

Furthermore, they take careful precautions when packaging orders with precious metals; using multiple facilities dedicated solely to inventory protection while shipping out parcels on a daily basis.

Amagi Metals understands how important it is for each person’s individual needs to be met when purchasing new items. This notion encourages them to tailor their service according to these differing requirements rather than offering one generalized solution (as many companies do). The company has a team of trained representatives eager and willing to help customers with anything.

Contact Details

Address: 2375 E Tropicana #416 Las Vegas NV, 89119
Phone: 800 – 578 – 4653
Phone Hours: 8:30am – 5pm CST – Monday to Friday

Products

Amagi Metals is a company that sells gold, silver, platinum, and certain base metals. They also have collectibles and accessories in their product range.

The company sells gold and silver products sourced from reputable mints like US Mint, Royal Canadian Mint, Perth Mint. If you want to buy silver you can find also products that come from the Chinese Mint and the Austrian Mint.

Amagi Metals offers the opportunity to purchase monster boxes of coins, but currently, there are no products listed under that category. Either the product is out of stock or the company has other plans in mind we don't know about yet.

The company doesn't have a variety of products on their website, that's because the focus is more on customer service and business expansion. They only list easy-to-trade items to make sure they can provide you with personalized attention.

Therefore, don't expect to find a selection of metals as you would see on the website of JM Bullion or Apmex.

You will find a filter on the side bar od Amagi Metals product pages that showing the type, composition, and IRA approval status of metals.

If you want to buy metals from your IRA, you can use this filter. But be careful sometimes it's better not to trust what they recommend because the website itself seems to need more work to be done.

Customers can purchase items in Amagi Metal's showroom, but they'll need to call for orders 1-3 days prior. The company requests payment be made at the time of order depending on value and accepts cash, credit card, or cryptocurrency as forms of payment in their showroom.

Accepted Payment Methods

Amagi Metals accepts payment in the form of cash, check, money order, cashier's check, or bank wire. In addition, the company accepts a variety of cryptocurrencies, including Bitcoin, Litecoin, Ripple, Darkcoin, and NXT. You can contact their support department if you have a payment method suggestion.

Buyers are given a 48-hour window to mail their payment. Any order with non-payment may be subject to the company's market loss policy or sent to collections if not received within this time frame.

Here's how customers can find out if Amagi Metals received their payment. When the payment is received, Amagi will send a confirmation email to the customer as a receipt.

If the mailed payment is a personal or business check, the customer should allow 6 business days for the check to clear the bank. Money orders or cashier's checks may be held for up to six business days at the discretion of Amagi's accounting department.

Amagi metals accept wire transfers if the customer order is over $2,000. Customers choosing the wire transfer option at the checkout will be provided with Amagi's bank information. Please note banks may charge certain fees for the wire transfer which is not under Amagi Metal's control.

Customers cannot cancel orders placed with Amagi Metals. If a customer decides to sell products back to Amagi Metals, the company can enact its Market Loss Policy.

Shipping

Amagi Metals typically ships customer orders in 3-5 business days after receiving the payment. If you have any questions about when a specific product or order will be shipped you can contact customer support.

Amagi Metals takes every precaution to ensure that customer's order is shipped and delivered without incident. The company has a fleet of couriers including USPS, UPS, FedEx, and Brinks to make delivery as quick and safe as possible.

Shipping charges are based on the value and size of the customer's order. Shipping estimates are available by using the “Estimate Shipping and Tax” section, which is located in the bottom left-hand corner of the cart page.

If you order from an international location shipping costs can change depending on a few variables: weight, distance to destination, type (ground or air), etc., so it's impossible for the company to give you an accurate estimate without knowing these details about what customer is ordering.

If you need your order sooner, you can request overnight shipping after your payment has cleared. The overnight option, however, will incur higher postage costs. You can get a quote from Amagi customer service.

If you need your shipment to be expedited, the company offers this service. You can request it by emailing customer support and they will charge a $45 fee for that selection.

Customers are encouraged to check the “Estimate Shipping and Tax” section of their cart page (bottom left-hand corner) to see if Amagi ships to their country. If the customer is located in the United Kingdom or Asia, FedEx and Amagi couriers will not accept shipments worth more than $2500. When placing orders, customers should keep this in mind.

If you have made a purchase from Amagi Metals and are dissatisfied with your order, you can contact the company's customer service. The company has a happiness policy and wants to make sure that every order is a success.

Buyback Program

Amagi Metals buys coins, rounds, and bars from customers. It offers free quotes to all its clients with the support of an experienced team who provide assistance when needed. However, Amagi does not buy any products which carry numismatic value such as collectible silver or gold bullion coins.

Ratings

Amagi Metals has a Google rating of 2.9/5 based on 9 customer reviews, the majority of which are quite old. Customer reviews on Google give me the impression that the company is doing okay, but there are some issues that need to be addressed.

The reviews on Yelp are much more interesting and recent than the ones found on Google. Amagi gets a 3.5/5 on Yelp based on 19 customer reviews.

The company is not a member of the BCA (Business Consumer Alliance) or the BBB (Better Business Bureau) (Better Business Bureau).

Conclusion

Amagi Metals has been operating since 2009, but it's unclear whether they've made enough sales to keep themselves afloat because of their minimal visibility.

Their lack of commitment with the BBB or BCA only adds more confusion around this company and makes placing a clear decision difficult for potential customers.

What we have said about the company should not be taken as a negative review, but rather as a word of caution when working with it. If you want to give it a shot, you can place your first order with the company and see how it goes.

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